Privacy Policy!
1. Introduction
Greenland Estate & Builders (“Greenland“, “we“, “us” or “our“) owns and operates the website greenlandestate.pk and its associated pages and forms (collectively, the “Website“). Greenland is a Pakistani real‐estate company offering property development, consultancy and construction services. This Privacy Policy explains how we collect, use, disclose, retain and safeguard personal data when you visit or use our Website or otherwise interact with us.
Legal context
Pakistan does not yet have a comprehensive data protection act; however the Federal Ministry of Information Technology has released the Draft Personal Data Protection Bill, 2023. The Bill recognises privacy as a fundamental right and requires organisations to inform data subjects about data collection, usage, retention, and disclosuremoitt.gov.pk. It also mandates that data controllers adopt appropriate security measures to protect personal data from unauthorised access, alteration or destructionmoitt.gov.pk, retain data only as long as necessarymoitt.gov.pk, and allow data subjects to access and correct their personal datamoitt.gov.pkmoitt.gov.pk. Although the Bill is still pending, Greenland aligns its practices with these principles and other international standards (e.g., the General Data Protection Regulation (GDPR)) to protect our users’ privacy.
By using the Website, providing your information through our forms or communicating with us, you agree that we may collect, use and share your information as described in this Privacy Policy. If you do not agree with this Policy, please do not submit your information to us or continue using our Website.
2. Scope of this Privacy Policy
This Policy applies to information collected:
Through our Website, including the Contact Us and Book Now forms, WhatsApp links, and enquiry forms on each project page.
Via phone, e‑mail, instant messaging or any other medium when you contact us for sales enquiries, bookings or general support.
From third parties where permitted by law (e.g., social media platforms if you interact with us there).
It does not apply to information collected on third‑party websites linked to/from our Website (e.g., Facebook, Instagram, YouTube, TikTok or WhatsApp). Those sites have their own privacy policies.
3. Personal Data We Collect
We may collect the following categories of personal data:
Identification and contact details – Name, telephone number, mobile number and e‑mail address that you submit through our Contact Us or Book Now forms.
Property preferences and financial details – Information on the type of property you are interested in (e.g., residential or commercial unit, number of beds), preferred area size, budget range, down‑payment capability and preferred monthly instalmentsgreenlandestate.pk. These fields help us understand your requirements and provide tailored offerings. Providing such information is voluntary; however, we may not be able to assist you without it.
Communication content – Information you send us via messages, emails, calls or WhatsApp (e.g., enquiries about a project or feedback). We may keep records of these communications.
Usage data – Information automatically collected when you interact with our Website, such as your IP address, browser type, device information, operating system and pages visited. We collect this using cookies and similar technologies to improve our Website and analyse traffic.
Third‑party data – If you access our site via social media or engage with social media plugins (e.g., Facebook or Instagram icons), the social‑media platform may share certain data with us according to their policies.
Child data – Our services target adults seeking to buy or invest in property. We do not knowingly collect personal data from children under 18. Under the draft Data Protection Bill, organisations must verify age and obtain parental consent before processing children’s datamoitt.gov.pk. If we discover that a child has provided us with personal data without such consent, we will delete it.
4. Purpose and Legal Bases for Processing Personal Data
We use personal data only for purposes that are legitimate and lawful under applicable data protection law. Our main purposes and legal bases include:
Providing our services and responding to enquiries (Contract / Legitimate interest) – We collect your contact details, preferences and property requirements to respond to your enquiries, provide quotations, arrange site visits, register bookings, sign contracts, process payments and provide after‑sales service. Without this data, we may not be able to perform our contractual obligations or take steps at your request before entering into a contract.
Marketing and communication (Consent / Legitimate interest) – We may use your email address or phone number to send you newsletters, promotional offers, investment updates or invitations to events. Where required, we will obtain your explicit consent before sending marketing communications. You can opt out at any time.
Improving our Website and services (Legitimate interest) – We analyse usage data and cookies to understand how users interact with our site and to troubleshoot, improve navigation and develop new features. This falls within our legitimate interest to grow our business while respecting user privacy.
Security and fraud prevention (Legal obligation / Legitimate interest) – We monitor website traffic to detect suspicious activity and to ensure network and information security, as required by law. The Draft Bill requires data controllers to adopt appropriate measures to protect personal data from loss, misuse, unauthorised access or disclosuremoitt.gov.pk.
Compliance with legal obligations – We may process and retain your data to comply with legal or regulatory requirements, respond to lawful requests from authorities or exercise/defend legal claims.moitt.gov.pk states that data may be used for protecting vital interests, complying with court orders or exercising legal functions.
5. Notice to Data Subjects
The Draft Data Protection Bill requires data controllers to provide a clear notice to data subjects describing the personal data collected, the legal basis and retention period, potential recipients (including cross‑border transfers), and the choices available to restrict processingmoitt.gov.pk. We provide such notice through this Privacy Policy and at the point of collection, so that you understand why we collect your personal data and how it will be used.
6. Disclosure and Sharing of Personal Data
We do not sell or rent your personal data. We may share your personal data with:
Internal departments – Our sales, marketing, customer service, finance and legal teams may access your information to perform their duties.
Service providers – Third parties providing services on our behalf (e.g., hosting providers, CRM platforms, IT support, marketing agencies). These providers act as data processors and are obliged to protect personal data with appropriate security measuresmoitt.gov.pk.
Professional advisers – Lawyers, auditors or tax advisors assisting us with compliance, legal obligations or dispute resolution.
Government authorities and regulators – When required under applicable law, court order or to protect our rights (e.g., property registrations or tax requirements).
Business partners and project developers – If you express interest in a specific project, we may share your details with the relevant developer or housing society to process your booking. We will tell you when we need to share your data for this purpose and obtain your consent where required.
Third‑party platforms – If you contact us via WhatsApp or social media, your information will be processed by those platforms under their own privacy policies. We encourage you to read those policies before using such services.
Whenever we disclose personal data, we ensure the recipient provides a similar level of protection and processes your data only for authorised purposes. We do not otherwise disclose personal data except as permitted by lawmoitt.gov.pk.
Cross‑border transfers
We primarily store and process personal data on servers located in Pakistan. However, our service providers or business partners may be located in other countries. If we transfer personal data abroad, we will ensure that the recipient offers adequate protection (e.g., by implementing standard contractual clauses or other safeguards required by law)moitt.gov.pk.
7. Data Security
We implement technical and organisational measures to protect your personal data against loss, misuse, unauthorised access, disclosure or destruction. Measures include:
Secure servers and access controls; encryption of data in transit; firewalls and intrusion detection.
Restricted access to personal data based on job roles; employees and contractors are subject to confidentiality obligations and receive privacy training.
Regular monitoring of our systems, vulnerability assessments and patch management.
Back‑ups and disaster recovery procedures.
The Draft Bill requires data controllers and processors to protect personal data through international best practices, considering the nature of the data and the harm that may result from loss or misusemoitt.gov.pk. We review and update our security measures periodically.
8. Data Retention
We will retain your personal data only for as long as necessary to fulfil the purpose for which it was collected or to comply with legal, accounting or reporting obligations. The Draft Bill provides that personal data should not be kept longer than necessary for the fulfilment of the purpose for which it was processedmoitt.gov.pk. When your data is no longer needed, we will securely delete or anonymise it. Factors influencing retention include the nature of the data, ongoing contractual relationships, legal requirements and our legitimate business interests.
9. Cookies and Similar Technologies
Our Website uses cookies and similar technologies (e.g., pixels, JavaScript) to enable certain features (such as remembering your preferences), analyse traffic and improve user experience. Cookies are small files stored on your device when you visit our site. Depending on your browser settings, you may be able to accept or reject cookies; however, rejecting cookies may limit your ability to use certain features. We use the following types of cookies:
Essential cookies – necessary for website functionality (e.g., security, forms).
Analytical/performance cookies – collect aggregate statistics about how visitors use our site; we use them to improve site design and content.
Functionality cookies – remember your choices (e.g., language, region) to personalise your experience.
Third‑party cookies – set by service providers such as Google Analytics or Facebook to provide analytics or advertising services. These third parties may combine data collected through our site with other information they hold about you. You can opt out of third‑party cookies via your browser settings or via the cookie notice (where available).
10. Your Rights
Under the Draft Bill and other applicable privacy laws, you have the following rights:
Right of access – You may request confirmation of whether your personal data is being processed and obtain a copy of your personal data that we holdmoitt.gov.pk.
Right to correction – If you believe your data is inaccurate, incomplete or outdated, you may request us to correct itmoitt.gov.pk.
Right to withdraw consent – If processing is based on your consent, you can withdraw that consent at any time. Withdrawal does not affect the lawfulness of processing before your withdrawal.
Right to restrict or object to processing – You may object to processing based on our legitimate interests or request restriction of processing where permitted by lawmoitt.gov.pk.
Right to deletion (erasure) – You may request deletion of your personal data when it is no longer needed or where you withdraw consent, except where retention is required by law or for legitimate purposes.
Right to data portability – Where technically feasible, you may request that we transfer your personal data to another organisation in a structured, commonly used, machine‑readable format.
Right to lodge a complaint – You may lodge a complaint with a supervisory authority such as the proposed National Commission for Personal Data Protection of Pakistan (once established) if you believe our processing of your personal data violates applicable lawmoitt.gov.pk.
To exercise any of these rights, please contact us using the details below. We may require proof of identity to process your request and will respond within the timeframes prescribed by lawmoitt.gov.pk.
11. How to Contact Us
If you have any questions or concerns about this Privacy Policy, the personal data we hold about you or wish to exercise your rights, please contact us at:
Data Protection Officer / Privacy Contact
Email: info@greenlandestate.pk
Phone: +92 323 442 8350 or +92 330 999 9312 (publicly listed numbers used for booking enquiries)
Postal address: Greenland Estate & Builders, Main Raiwind Road, Bahria Orchard, Lahore, Punjab, Pakistan.
You may also use the Contact Us form on our Website to submit privacy enquiries. When contacting us, please provide sufficient information to identify yourself and specify the right you wish to exercise.
12. Updates to This Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, services, legal requirements or other factors. If we make material changes, we will post an updated version on our Website and revise the “Last updated” date below. Your continued use of the Website after any update constitutes acceptance of the revised Policy.
Last updated: 10 September 2025